Travel Consultant (12 Month Fixed Term)

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. 

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. 

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

The Role & What We Are Looking For

Reporting to the Travel Team Leader, Capricorn's Travel Consultants are responsible for the sale and coordination of travel arrangements for customers while providing information, advice and booking services. We are currently seeking a passionate travel consultant to join our expanding team.

Experience

• 2 years experience in a similar role desirable
• GDS experience (Sabre, Travelport, Amadeus) preferrable.
• Our team is based in Perth CBD so the ideal candidate MUST be Perth based.
• Customer service focused to a high level
• Ability to work independently to reach sales targets and KPI’s.
• A genuine passion for travel!
• Strong attention to detail

Key responsibilities include:

• Planning, preparing and costing itineraries (travel plans) for customers;
• Confirming bookings and notifying clients of luggage limits and insurance, medical, passport, visa, and currency requirements;
• Entering consumer details, travel details, account details and notes in the travel system and maintaining 100% accuracy;
• Issuing tickets for travel, accommodation vouchers, invoices and all relevant documentation within deadline timeframes;
• Collecting payments and maintaining records of transactions.

A little on life at Capricorn

Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers