Springwood Sports Club | Club Supervisor

Are you looking for the next challenge in your leadership career? Do you have a passion for customer service and developing others? Then this could be the opportunity for you!

Our benefits

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead! Additional benefits include:

• Above award wages and late shift penalty every day
• A constructive team culture with a consistent focus on internal leadership development and organisational culture
• Participation and accreditation in leadership programs such as Human Synergistics, The Leadership Circle and Values Connection
• A scholarship program worth up to $1500 funding per year towards studies to contribute further to your career such as GMDC, MBA or Bachelor.
• Four (4) weeks of Annual Leave with the benefit of an additional week for working 30 Sundays or Public Holidays in a year
• Health and Wellness benefits including subsidy for fitness membership, annual flu vaccination and Employee Assistance Program
• Free espresso coffee and soft drink
• Discounts on food, coffee and events at Springwood Sports Club and our four other clubs across NSW

A great opportunity

We are looking for someone with drive and passion who is keen to develop their skills in leadership and progress their career. You are excited for the possibilities that a long-term career in hospitality can bring! You know what it means to be the “go-to” person and think on your feet; you love being able to problem solve, take ownership, lead, coach and motivate. Your unique talents, experience and focus on leadership and club operations will support building authentic relationships with our team and get to know our loyal members.

• Create memorable experiences for our customers.
• Educate our customers about what’s on at the club, product offerings and membership rewards.
• Consistently and proactively provide customers with a high level of customer service.
• Embrace the Club’s Vision, Mission and Values.
• Comply with the Club’s policies and procedures (e.g RSA/RCG, safe food handling).
• Implement and champion change as part of a progressive and evolving organisation
• Support and coordinate training, onboarding, and coaching of new starters to the organisation
• Day-to-day management of Club Operations – including opening and closing, cash handling, legislative compliance, and grievance handling
• Monitor and respond to service levels - received goods, response times, service quality, – and assist where appropriate.

To succeed in this role, you will need:

• At least 12 months experience in leading and managing diverse teams with varying levels of experience within the hospitality industry
• Confidence to work autonomously, strong initiative and ability to make decisions independently
• Ability to think on your feet to resolve issues and to manage tricky situations while remaining calm
• Eagerness to get involved and learn a variety of skills across multiple areas – skills that will benefit you throughout your leadership career
• Exceptional verbal and written communication with team and customers, including formal documentation and ability to have the ‘difficult’ conversations
• Strong digital experience including Office and proficiency in industry specific software
• Exhibit a caring approach with a high degree of discretion, integrity and confidentiality, and high standard of personal presentation
• Flexibility to work rotating rosters across all opening hours of the club including, overnight, weekends and public holidays
• Current RSA, RCG and ARCG certificates (required)
• Current First Aid certificate (preferred)

Who are we?

At Springwood Sports Club, we are committed to making a significant contribution to the quality of community life. Click HERE to check out our website and learn more about the beautiful Springwood Sports Club!

Springwood Sports Club is part of Mingara Leisure Group where we provide a great, safe, community for our team. We value Workplace Gender Equality and equal opportunities for all.