Service Officer
Queensland Government Brisbane QLD
Key points we found
- Conduct compliance audit activities for Payroll Tax and Betting Tax.
- Provide information and assistance on revenue, taxation, debt, fines and legislative matters.
- Contribute to a culture that promotes information sharing, continued learning, personal growth, and quality client service.
Queensland Treasury
- Permanent Flexible Full-Time
- $77,354 - $85,833
- Employer superannuation contributions, annual leave loading & salary packaging.
The Queensland Revenue Office is currently seeking applications to fill multiple AO3 Service Officer roles in Maroochydore.
Our Service Officer roles in Maroochydore work across 2 functions:
- Compliance - which would see you conducting compliance audit activities for Payroll Tax and Betting Tax.
- Revenue Contact Centre - where you will be providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.
Your typical day as a Service Officer in the Compliance team may include:
- Analysing financial data, reviewing legislation, processing workflows, and documenting decisions.
- Working with self-assessors and supporting them to meet their state tax obligations.
- Contribute to a culture that promotes information sharing, continued learning, personal growth, and quality client service.
Your typical day as a Service Officer in the Revenue Contact Centre may include:
- Answering taxpayer phone calls to resolve revenue enquiries, ensuring a positive client experience.
- Responding to taxpayer emails and online enquiries regarding revenue enquiries in a timely and professional manner.
- Contribute to a culture that promotes information sharing, continued learning, personal growth, and quality client service.
To be successful in the position, you will need:
- Persistence, resilience, and negotiation skills
- A working knowledge of digital and data technology/systems
- The ability to (or to rapidly acquire the ability to) interpret and apply legislation.
Please view the full advertisement on the SmartJobs website for information about the role.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
Job Ad Reference: QLD/683949/26
Closing Date: Monday, 13 April 2026
Candidates apply for your job on: https://smartjobs.qld.gov.au/jobs/QLD-683949-26
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