Key points we found
- Lead and manage all aspects of the KFC restaurant operations.
- Ensure exceptional customer service and high-quality food delivery.
- Drive business growth through effective financial management and marketing initiatives.
About KFC: At KFC, we’re more than just a restaurant; we’re a family. For over 70 years, we’ve been serving our world-famous fried chicken. We are proud of our legacy, our commitment to quality, and our ability to make every customer feel special, and we’re looking for an enthusiastic and experienced leader who shares our passion for providing excellent Customer Service and Finger Licking Good Chicken. If you’re passionate about food, customer service, and leading a dynamic team, then we want you to be part of our KFC Franchise family, known as RSJ Family.
Position Overview: We are seeking a motivated and results-driven Retail Store Manager (RSM) to join our team, directly reporting to the Area Coach, where you will lead and manage all aspects of our KFC restaurant. As the RSM, you’ll oversee the day-to-day operations, lead a diverse team, and ensure that our customers experience exceptional service and high-quality food every time they visit. You will also play a key role in implementing strategies to drive business growth, maintain profitability, and uphold KFC’s high standards.
Key Responsibilities:
●Leadership & Team Management: Lead, inspire, and manage a team of managers and restaurant staff, including recruiting, training, mentoring, and motivating employees to deliver exceptional experiences to our customers, whilst working together in a team environment.
●Customer Satisfaction: Ensure a high level of customer satisfaction through the delivery of excellent service and the highest product quality, review and action customer feedback, and resolve customer complaints.
●Operational Excellence: Manage restaurant operations, including staffing, food safety, inventory control, product mix, managing stock levels, and ensuring that administrative records are maintained in compliance with KFC’s standards and procedures.
●Financial Management: Control costs and manage budgets to meet profitability targets and KPI's. Analyze financial performance and implement strategies for continuous improvement.
●Marketing & Sales: Drive sales by implementing local marketing initiatives, promoting and advertising specials and promotions, upselling, and utilizing our online systems and dashboards to understand Sales and financial numbers and reporting.
●Health & Safety: Uphold high standards of cleanliness, food safety, and compliance of occupation health and safety regulations, whilst ensuring that all company policies and legal requirements are met.
Qualifications:
●Minimum of 2 years of experience as a Retail Store Manager, Restaurant Manager, General Manager, or similar leadership role in a fast-paced food service environment.
●A Diploma of Business, Hospitality Management, or similar is preferred.
●Current Food Safety Certificate or willing to obtain.
●Current First Aid Certificate or willing to obtain.
●Versatile and adaptable to various work systems and applications.
●Intermediate Microsoft Office Skills (Excel, powerpoint, word & outlook).
●Strong leadership, team-building, and problem-solving skills with the ability to motivate, coach, and develop employees.
●Excellent communication, organizational, and problem-solving abilities.
●Strong business acumen with experience in managing P&L, budgets, and financial reports.
●A passion for great food and exceptional customer service.
●Proven ability to lead and manage a team and thrive in a fast-paced, dynamic environment.
●Flexibility to work evenings, weekends, and holidays as needed.
●Australian Citizen or Permanent Resident is preferred.
Why Join Us?
●Career Growth: KFC offers excellent opportunities for career development, such as Retail Traineeships, Graduate Leadership Program, and advancement in a global brand.
●Competitive Salary & Benefits: Enjoy a competitive salary, performance-based incentives, attendance at our Annual Conference, and other perks.
●Training & Support: We provide comprehensive training to ensure you have the tools and knowledge to succeed.
●Dynamic Work Environment: Work with a passionate team in a fun and fast- paced environment.
If you're ready to take the next step in your career and make an impact at KFC, apply today!
How to Apply:Send your resume and cover letter to *********************. We can’t wait to meet you!
KFC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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