Product Support Officer
Hays Northern Suburbs Brisbane QLD
Key points we found
- Provide customer-focused business support and correspondence services
- Manage customer interactions and coordinate work orders
- Assist with scheduling and billing processes
Provide customer-focused business support and correspondence services | 3-month contract based at Eagle Farm
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a local government organisation to recruit a Product Support Officer for a three-month contract with the possibility of extension based in their Eagle Farm location.
Your new role
As a Product Support Officer, youll provide essential administrative and operational support to service delivery teams. This includes managing customer interactions, coordinating work orders, requisitioning materials, and assisting with scheduling and billing processes. Youll play a key role in maintaining efficient workflows and high-quality service standards. During this temporary role, your responsibilities will include:
- Responding to customer enquiries and resolving issues in a proactive, professional manner
- Preparing quotes, estimates, and tracking documentation
- Creating and maintaining work orders and job files
- Supporting scheduling and resource planning using internal systems
- Assisting with invoice approvals and billing accuracy
- Delivering general administrative support across teams
What you'll need to succeed
To excel in this position, you should have:
- Strong administrative and customer service experience
- High-level communication and problem-solving skills
- Proficiency in IT systems and data entry
- Excellent time management and organisational abilities
- Ability to undergo a criminal history check
What you'll get in return
Through Hays, this role offers you an hourly rate of $54.39 + Super, an opportunity to progress your career with a local government organisation and:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Regular contact with consultants throughout the duration of your assignment
- Experience providing administrative support
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected].
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 11,100 people across 31 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
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At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.