Operations Manager
Queensland Government Brisbane CBD QLD
Key points we found
- Lead a team of technical experts in daily operational support.
- Provide specialist advice for tender responses and resource planning.
- Implement tools and procedures for service delivery issue resolution.
Department of Customer Services, Open Data and Small and Family Business
- Permanent Full-Time
- $5,703.90 to $6,032.90 per Fortnight
- 12.75% employer superannuation contribution and 17.5% annual leave loading
Come join the innovative Connectivity Services team as an Operations Manager to manage and lead a team of forward-thinking technical experts.
The Connectivity Services team in CITEC Integration and Enabling Technologies business unit within the Department of Customer Services, Open Data and Small and Family Business provides and manages critical network solutions for the Queensland Government, including the Queensland Government Regional Network (QGRN), Queensland Government Network (QGN), Queensland Ambulance Dispatch Network (ADN) Whole-of-Government ISP, SD-WAN, Cloud Connect, Data Centre Networks, and the CITEC Network Operations Centre (NOC).
Connectivity Services provides managed network services, web application firewall (WAF) protection, and inter-department connectivity, along with operational support, project delivery, design, and consultancy services. Operating 24/7 with automated tools and on-call support, Connectivity Services ensures secure, reliable, and scalable connectivity to enable efficient government operations and digital services.
The primary purpose of the position is to lead a team of technical experts in the daily operational support of CITEC’s clients and provide expertise and advice to achieve specified business outcomes.
As the Operations Manager, you will:
- Lead the team in the delivery of daily operational support to clients in order to achieve specified CITEC business and strategic objectives.
- Provide specialist advice to support the preparation of tender responses, quotations and resource planning requirements.
- Understand the end to end connectivity of CITEC’s services being managed and the operational and security risks associated
- Lead team members through complex problem solving of service delivery issues and design and implement tools, procedures and responses for their resolution.
Job Ad Reference: QLD/685210/26
Closing Date: Monday, 27 April 2026
Candidates apply for your job on: https://smartjobs.qld.gov.au/jobtools/jncustomsearch.viewFullSingle?in_organid=14904&in_jnCounter=223144366
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