Insurance Solutions Specialist

• Make a real difference by supporting members through critical life moments
• Build specialist expertise across insurance, superannuation and family law
• 10-month Max-Term role, based in Hobart, Melbourne or Sydney

The opportunity to join our team

We’re seeking dedicated and empathetic Insurance Solutions Specialist to join our Operations – Adviser & Client Services team. In this role, you’ll deliver specialised, end-to-end support across insurance, family law and financial hardship matters, managing a portfolio of complex cases during critical life moments for members. You’ll work closely with internal teams, insurers and external stakeholders to ensure accurate, compliant and empathetic outcomes. This is a hands-on role suited to someone who thrives in detail, values customer care, and is passionate about supporting vulnerable members.

Key Responsibilities:

• Manage end-to-end insurance, claims underwriting and family law processes, including documentation, follow-ups and lodgements
• Process superannuation transactions such as payment splits, withdrawals and claims in line with legislative and trust deed requirements
• Liaise empathetically and professionally with members, insurers, lawyers and beneficiaries to progress and resolve cases
• Provide tailored support to vulnerable members with care, discretion and sensitivity
• Capture data, manage workflows and meet service levels and quality standards
• Identify, raise and escalate risk and compliance issues
• Contribute to continuous improvement and share knowledge across the team
• Participate in a rotating insurance and/or financial hardship phone roster

What you will bring:

• Proven experience in superannuation, insurance or financial services
• Sound knowledge of superannuation legislation, eligibility and trust deed requirements
• Understanding of insurance cover types, claims and underwriting processes
• Knowledge of superannuation withdrawals, rules and restrictions
• Foundational understanding of family law as it relates to superannuation
• Familiarity with death benefit nominations and eligibility requirements
• Awareness of fraud prevention and ATO/Centrelink compliance obligations
• Strong attention to detail with the ability to manage complex cases
• Clear, empathetic communicator, particularly with vulnerable clients
• Proactive, collaborative approach with a focus on quality and continuous improvement

To Apply

Read more about why you should join our team **********************************************************************************>

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.