Hotel and Motel Manager

Business Overview

Our industry partner The Trustee for Marquee Hotel Operations Trust, trading as Sofitel Brisbane Central is a landmark 5-star luxury hotel in the heart of Brisbane’s dynamic CBD, renowned for its refined French-inspired elegance and heartfelt personalised service. With 416 beautifully appointed rooms and suites, world-class dining offerings, an award-winning spa, an executive lounge, premium meeting and event facilities, and unparalleled access above Central Station, Sofitel Brisbane Central blends sophisticated style with genuine warmth and exceptional guest experience.

We are seeking an experienced and dynamic Hotel and Motel Manager to lead operations at one of Brisbane’s most prestigious luxury hotels. You will be responsible for the overall operational performance and guest experience delivery across all departments, ensuring Sofitel Brisbane Central’s high standards of luxury hospitality are consistently upheld during your tenure.

As Hotel Manager, you will report to senior leadership and collaborate across functions to inspire teams, elevate service excellence, and drive operational success within a sophisticated, guest-centric environment.

Key Responsibilities

1. Lead daily hotel operations to ensure seamless delivery across front office, guest services, housekeeping, food & beverage, and back-of-house functions.
2. Champion personalised, luxury service in every guest interaction, maintaining Sofitel’s French-inspired hospitality philosophy.
3. Oversee reservations, check-in/check-out excellence, guest feedback resolution, and service recovery in line with brand quality standards.
4. Provide strong leadership, mentoring, coaching, and performance management to department heads and operational staff.
5. Ensure staff are trained and empowered to exceed guest expectations while upholding Sofitel’s values and service culture.
6. Maintain and elevate standards of cleanliness, presentation, facilities readiness, and brand compliance across all guest touchpoints.
7. Monitor service delivery through guest feedback, internal audits, mystery shopping, and quality assurance processes.
8. Support financial performance by managing budgets, forecasting, revenue optimisation, and cost-control initiatives.
9. Prepare and present operational reports covering occupancy, revenue, guest satisfaction and departmental performance for senior leadership review.
10. Ensure compliance with health & safety regulations, hotel licencing obligations and internal Accor operational procedures.

Skills & Experience Required

1. Minimum 3–5 years senior operational experience in hotel management within a luxury or premium hospitality environment.
2. Strong understanding of hotel property management systems (PMS), reservations platforms, and front office operations.
3. Demonstrated ability to lead, motivate and develop multi-discipline teams in a high-volume, five-star setting.
4. Exceptional guest service philosophy with proven experience in complaint management and service recovery.
5. Excellent organisational skills, attention to detail, and capacity to prioritise in a fast-paced environment.
6. Well-developed communication skills with the ability to influence, inspire and collaborate across stakeholders.
7. Knowledge of compliance frameworks including WHS and regulatory hospitality requirements.