Duty Care Manager - Community Care

Duty Care Manager – Support at Home

Full-time, permanent role 
Location: Metro Sydney (flexible / remote)

We are seeking an experienced, energetic and enthusiastic Care Manager to support our Support at Home Care Management team in a Duty Case Management capacity. This role forms part of our centralised Duty Team, working collaboratively to support Support at Home clients across Victoria, Queensland and New South Wales.

This position will be based at our Bella Vista office (3 days WFH), but can be fully remote, depending on the successful candidate’s location.

About us

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day. You can be part of it.

As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership

Key responsibilities

• Provide national Duty Care Management support across the Support at Home program
• Manage client escalations, leave coverage, and short-term support for unallocated clients to ensure continuity of service
• Liaise with BAU Care Managers and teams to facilitate effective client handover and hand-backs
• Ensure supports are delivered in line with program guidelines and Care Connect’s duty of care obligations
• Maintain high standards of documentation and compliance with required processes
• Identify, manage & escalate risks in a timely manner to achieve optimal outcomes for clients and their families.

About you

To be considered for this opportunity you will have:

• Strong case management experience (minimum 3 years)
• A good understanding of the Support at Home Program
• Excellent interpersonal & customer service skills, with a client-centred approach
• Confidence in working within & learning new databases & complex systems
• Strong problem-solving skills and sound knowledge of escalation pathways
• Ability to apply processes consistently and produce accurate, thorough documentation
• A continuous improvement mindset with the confidence to provide feedback on processes
• Well-developed documentation, reporting and communication skills
• Ability to work remotely and collaboratively with teams nationally
• Strong time management and prioritisation skills in a fast-paced environment
• Tertiary qualifications in Nursing, Allied Health, social or community services studies 

Mandatory Requirements

• Full Australian working rights
• Current Police Check and Working With Children Check (Police Check can be arranged for successful candidates)
• Participation in psychometric assessment as part of the recruitment process

What’s in it for you?

• Salary Packaging: Maximise your take-home pay with generous not-for-profit benefits.
• Flexibility: Enjoy hybrid work options and a supportive team culture.
• Growth & Development: Access ongoing training and career development opportunities.
• Wellbeing Support: Benefit from our Employee Assistance Program, discounted health insurance, and wellness products.

Next Steps….

If this role sounds like the opportunity you’ve been looking for, click "Apply Now"  to join our team. To request a position description or for any other queries, please contact our Talent Acquisition team at: [email protected].

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.