Client Service Manager – Insurance Broking

1. Take ownership of a high-value $800K portfolio and make your mark in a growing and well-established brokerage
2. Earnings starting from $120K PLUS Super, with uncapped earning potential through performance incentives!
3. Hybrid Working, Birthday Leave, Wellness Allowance and MORE!
4. Step into a role designed to fast-track your progression into senior leadership

Where Ambition Meets Opportunity

Austbrokers ABS is a respected and established insurance broking firm, known for delivering tailored risk solutions and building long-term client partnerships across Australia. With a strong market presence and a diverse portfolio spanning Corporate, Commercial, SME, Affinity, Workers Compensation and Claims, the business continues to grow through expertise, service excellence, and trusted relationships.

Based in the heart of Sydney, this is a team that genuinely invests in its people. With a workforce of 35 and a culture that blends high performance with strong social connection, you will be joining a business where success is recognised, careers are supported, and people enjoy coming to work.

From industry events and insurer engagement to regular team catchups and celebrations, Austbrokers ABS offers an environment where driven brokers can build long-term, meaningful careers.

For more information, please visit: www.austbrokersabs.com.au

Take the Lead on a Portfolio That Matters

Austbrokers ABS is looking for a full-time Client Service Manager based in Sydney, NSW.

Reporting to the Divisional Manager, you will take ownership of a well-established portfolio of approximately $800K, focusing on delivering exceptional client outcomes while driving retention, growth, and long-term value.

More specifically, your responsibilities include but are not limited to:

1. Managing a diverse commercial portfolio with a strong focus on retention and growth
2. Providing tailored insurance advice aligned to client needs and risk profiles
3. Building and strengthening relationships with clients, insurers, and stakeholders
4. Identifying opportunities for new business, upselling, and cross selling
5. Leading and supporting a Client Service Broker aligned to your portfolio
6. Managing claims, remarketing, and credit control processes
7. Contributing to team performance and broader business initiatives
8. Maintaining high standards of compliance, reporting, and service delivery

Bring the Experience That Sets You Apart

To qualify, you will need a Diploma of Insurance Broking (or Tier 1 compliant qualification), along with a minimum of 2 years’ experience in an Account Manager or similar broking role, managing a comparable portfolio.

Additionally, the following skills and background will be highly valued:

1. Strong experience across commercial insurance products such as ISR, PI, Motor, and Management Liability
2. Proven ability to manage and grow a client portfolio
3. Confidence engaging with clients and insurers to achieve strong outcomes
4. Experience supporting or mentoring junior team members
5. Excellent communication skills, both written and verbal

As our ideal candidate, you are a relationship-driven and commercially minded broker who thrives in a collaborative and fast-paced environment. You bring a positive and proactive attitude, take ownership of your work, and are motivated by delivering strong client outcomes.

This is an opportunity for someone ready to step up, take control of their portfolio, and build a clear pathway toward a Senior Client Service Manager position.

Reward, Recognition and Real Flexibility

You will be rewarded with a competitive salary starting from $120,000 PLUS Super, along with a performance-based incentive structure linked to portfolio growth and revenue outcomes.

You will also enjoy a range of benefits designed to support your wellbeing, development, and lifestyle, including:

1. Hybrid Working Model (2 Days WFH)
2. Birthday Leave to celebrate your day
3. Wellness Allowance to support your health and fitness
4. Employee Assistance Program for you and your immediate family
5. Corporate Travel Insurance covering personal leisure travel
6. Ongoing training and development, including NIBA programs
7. Clear career progression pathways and leadership opportunities
8. Rewards & Recognition programs
9. Paid volunteering leave and community engagement initiatives
10. Regular team events, social activities, and industry networking opportunities

Step Into Something Bigger

If you are a driven insurance professional looking to take ownership of a quality portfolio, grow your career, and be part of a business that values performance, culture, and progression, we want to hear from you.

APPLY NOW and take the next step in your broking career!