Business Support Officer

Play a vital role in delivering high-quality, efficient administrative support to meet priorities and achieve key outcomes.

1. Full-time term vacancy available until 23 October 2026
2. Support daily operations and help our teams deliver quality services
3. Employer contribution of 12% towards your superannuation.

Role Status: Full-time term vacancy available until 23 October 2026

Remuneration: ASO2 $64,195 - $67,154 plus 12% superannuation

The Department for Child Protection is seeking a Business Support Officer to work in our Legal Services directorate based in Keswick. The role is responsible for delivering a high-level of customer service and ensuring that the information provided is timely and accurate. The Business Support Officer responds to internal and external enquires across DCP, in addition to providing general administrative support across the business unit.

In this role, you will:

1. Assist in providing responses to requests for information relating to litigation and investigations
2. Attend to incoming enquiries in a highly efficient and friendly manner
3. Create and maintain files on the client information system and other records management systems
4. Action timely and accurate searches, retrievals and returns of client records
5. Ensure the prompt recording of applications, hearing outcomes and court orders from the Courts Administration Authority.

To be successful:

You will have demonstrated experience in providing high-level customer service and a commitment to working collaboratively. You can develop effective working relationships in order to deliver quality communications, in a timely manner.

This role requires someone who has a high level of attention to detail with the ability to accurately review and relay information. You will be able to follow procedures and processes and promptly take corrective action to minimise errors if required.

Success in this role will come from being organised and adaptable in order to meet deadlines in a changing environment. Demonstrated knowledge and previous use of Microsoft Office is also required to be successful, as the role will use these platforms to deliver efficient customer service and maintain accurate records.

If you are proactive, organised and driven by delivering quality customer service, we would like to hear from you.

Why You'll Love It Here - DCP Benefits That Matter:

We know a great career is about more than the work you do, it's also about feeling supported, valued, and able to thrive. At DCP, you'll enjoy:

1. A collaborative team environment - work alongside people who are committed to best practice and making a meaningful impact
2. Flexible work options - tailored arrangements to help you balance work and life
3. Recognition and growth - we celebrate your achievements and open doors to development across DCP
4. Generous leave - including leave loading to help you rest and recharge
5. Paid parental and partner leave - additional paid time to support you and your growing family when it matters most
6. Health and fitness perks - discounted Fitness Passport memberships and free flu vaccinations

Wellbeing support - confidential Employee Assistance Program services for you and your family.

Special Conditions:

For a successful application you will need to respond to all points listed under the your capabilities section of the attached role description. Please also note any special conditions that may be listed. Please click on the 'apply' button to find out more.

Enquiries: Jess Tripodi - Manager Subpoena & Information Release, Legal Services. Email communication is preferred: [email protected]

Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported.

To apply for this role, please click on the apply button to be redirected to the DCP Career Portal.

Applications Close: 19 April 2026, 11:00 PM