Application Support Analyst
VENTORA Group Girraween NSW 2145
Pay information not disclosed by advertiser
Key points we found
- Provide day-to-day application support for core business applications.
- Investigate and resolve incidents and service requests while maintaining system stability.
- Collaborate with internal teams and vendors to improve processes and workflows.
Girraween, New South Wales
VENTORA Group is one of Australasia’s largest and most respected manufacturers of windows, doors, architectural glass, and building products. With over 50 years of innovation and craftsmanship, our trusted brands include Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Breezway, Regency, Aneeta, and VENTORA Glass.
We support residential, multiresidential, and commercial projects across Australia and New Zealand — and our people are at the heart of everything we do.
The Opportunity
We’re seeking an Application Support Analyst who enjoys problemsolving, working with business systems, and supporting users in a fastpaced environment. Reporting to the Application Team Lead, you’ll provide daytoday support across core business applications, working closely with users, internal IT teams, and external vendors. This role is well-suited to someone early in their application support career, or an IT professional looking to deepen their exposure to ERP and enterprise systems.
Key Responsibilities
- Provide daytoday application support, ensuring system availability and stability
- Investigate, troubleshoot, and resolve incidents and service requests
- Perform basic SQL queries and data checks to assist with issue investigation
- Work with internal teams and vendors to diagnose and resolve system issues
- Support testing, deployment, and release activities for application changes
- Identify opportunities to improve processes, automation, and workflows
- Maintain accurate support documentation and troubleshooting guides
- Assist with access reviews, audits, and compliance activities
About You
You’re curious, methodical, and enjoy learning how systems work. You take ownership of issues and communicate clearly with both technical and nontechnical stakeholders.
You’ll bring:
- Exposure to ERP systems, or a strong willingness to learn complex applications
- A customerfocused approach with strong communication skills
- Logical problemsolving skills and attention to detail
- Confidence supporting users across different business functions
- A general understanding of IT environments, applications, and data flows
- Ability to produce clear support documentation and user guides
- Experience with SQL and EDI is highly regarded but not essential.
What’s On Offer
- Supportive, collaborative team environment
- Flexible work arrangements and autonomy
- Generous staff discounts across VENTORA Group products
- Ability to schedule leave over the Christmas shutdown
- Paid birthday leave (even if it falls on a weekend!)
- Flare benefits program with salary packaging and discounts
- Employee referral bonuses
- Ongoing learning, crosstraining, and career development opportunities
- Employee Assistance Program (EAP) access
Your Next Steps
If you’re ready to take the next step in your IT career within a supportive, fastpaced environment, apply now.
VENTORA builds businesses ethically and safely. Applicants must have the legal right to work in Australia and be willing to undergo preemployment checks.
Agencies will only be engaged if required. Please do not contact us or submit candidates unless requested by the Talent Acquisition Team.
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